Refund Policy

At One of a Kind Little Trees, we strive to provide our customers with the highest quality products and a pleasant shopping experience. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully.

 

1. Eligibility for Refunds:

• Items must be returned within 30 of receipt.

• You must photograph the item and contact us within 48 hours of receipt.

• Products must be unused, in their original packaging, and in the same condition as received.

 

1. Process for Requesting a Refund:

• To initiate a refund, please contact our customer service team at jessicalynnnixon24@gmail.com within 48 hours of receipt.

• Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the item).

• Our team will review your request and provide instructions for returning the item.

 

1. Return Shipping:

• Customers are responsible for return shipping costs unless the item was received damaged or defective.

• We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75.

 

1. Refund Processing Time:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original payment method within 5 business days.

 

1. Exchanges:

• If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

 

1. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide a replacement or issue a full refund.

 

1. Changes to Policy:

• We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

For any questions or concerns regarding our refund policy, please contact us at jessiclynnnixon24@gmail.com . Thank you for shopping with One of a Kind Little Trees!