Shipping Policy

Thank you for shopping with us! We want to ensure that you have a smooth and pleasant shopping experience. Please read our shipping policy carefully to understand how we handle shipments.

Shipping Methods: We ship all orders using reliable carriers, including USPS, UPS, or FedEx. The choice of carrier will depend on the shipping rates and transit times available at the time of your order. If you have a preference of carriers, please let us know when you place your order and we will do our best to accommodate.

Processing Time: Orders are typically processed and shipped on Mondays or Tuesdays. Please allow 1-3 business days for order processing before your shipment is dispatched.

Shipping Rates: Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. We strive to provide you with the most cost-effective shipping options available.

Delivery Times: Delivery times vary based on the shipping carrier and your location. Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.

Tropical Plants: In cases where the weather is below 50 degrees Fahrenheit, orders containing tropical plants will be shipped with heat packs to protect them from cold temperatures, or we will hold your order until conditions improve to ensure your plants arrive healthy and safe. We will notify you if there will be a delay in the shipping of your tropical plants.

Conifer and Deciduous Plants: Conifer and deciduous orders are shipped year-round, regardless of the weather conditions. These hardy plants are well-suited for shipping and can withstand a variety of temperatures.

International Shipping: Currently, we only offer domestic shipping within the United States. We are working on expanding our services to international customers in the future.

Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.

If you have any questions regarding our shipping policy, please feel free to reach out to our customer service team. Thank you for choosing us for your shopping needs!